Returns Policy

If you would like to return a product that you have purchased at The Fluro Junkie, we are happy to provide you with a credit note, providing that the product is returned to us in its original condition. Original condition means unused, unmarked, unlaundered and in original packaging.

It is the customer's responsibility to pay all freight charges to return the item.

Although not required, it is suggested you insure returns, as we are not responsible for items lost in transit.  Insurance up to $100 is a cost of only $2.50 within Australia.

Exchanges

All goods are thoroughly inspected before dispatch.

Please inspect your purchase upon arrival.  If you would like to return your purchase, please contact us immediately and we will provide you with a reference number for your return.

We issue all returns with a credit note.  Exchanges are processed within 24 hours of receipt.

Some fashion & accessories products are not able to be returned due to Australian hygiene laws.

All shipping associated with returns to The Fluro Junkie is the responsibility of the customer.  We suggest you insure your items in transit.  Insurance up to $100 is a cost of only $2.50 within Australia.

Faulty Product

We inspect our product thoroughly before dispatach, however, if goods are genuinely faulty you may choose between a repair, replacement, refund or a store credit. 

Please inspect your purchase upon arrival and contact us immediately if you believe your product has a fault.  We will provide you with a reference number for your return.

All shipping associated with returns to The Fluro Junkie is the responsibility of the customer.  We suggest you insure your items in transit.  Insurance up to $100 is a cost of only $2.50 within Australia.

IMPORTANT

The returned product must be received by The Fluro Junkie within (7) seven days of the reference number being issued.

A credit will only be issued after the item has been received by The Fluro Junkie.

All returns must have a reference number.  Any item that is returned to The Fluro Junkie without a reference number will be returned to the sender.

 


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